When Communicating with People with Disabilities, Effective Managers

question 1

Multiple Choice

When communicating with people with disabilities, effective managers

• A) recognize that we are all "differently abled."
• B) go beyond the legal accommodation requirements.
• C) offer help without being patronizing.
• D) create an inclusive workplace.
• E) all of the choices

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Definitions:

Ease of Retrieval Effect

A psychological phenomenon where the ease with which information can be retrieved from memory influences judgments of its frequency or importance.

Representative Heuristic

A mental shortcut used in decision-making, where the likelihood of an event is estimated based on how similar it is to the stereotype of the event.

Correspondent Inference

The process by which observers infer the stable dispositions of others from their observed behavior, particularly when the actions are non-common or unexpected.

Representativeness Heuristic

The tendency to overestimate the likelihood that a target is part of a category if the person has features that seem representative of that category.