A Company That Handles Online Chat Poorly May Be Doing

question 70

True/False

A company that handles online chat poorly may be doing more harm than good.

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Definitions:

Dysfunctional Function

A paradoxical term often used to describe societal practices or institutions that persist despite having negative effects on the social system.

Contributing Function

A role or activity that plays a part in achieving a larger purpose or result.

Functionalism

A theoretical framework in sociology that views society as a complex system whose parts work together to promote solidarity and stability.

Robert Merton

An influential sociologist known for developing theories such as the strain theory and concepts like self-fulfilling prophecy.