When You Listen with an Open Mind, You

question 34

Multiple Choice

When you listen with an open mind, you

• A) think you "lose" if you come to agree with the speaker's position.
• B) seek to analyze why the speaker is taking a certain viewpoint.
• C) contrast the speaker's facts with your experience.
• D) apply a subjective frame of reference.
• E) consider how the speaker looks, sounds, and acts.

Understand various strategies to overcome resistance to change.

Understand the impact of environmental changes on traditional mass manufacturing methods and management since the early 1970s.

Identify and describe strategies for improving labor relations and workforce motivation, including gainsharing and labor-management partnerships.

Discuss the concept of flexibility in business, including employment, pay, functional, and procedural flexibility, and the associated challenges for employees.

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Definitions:

Instrumental Conditioning

A learning process in which behavior is modified by the consequences of the behavior, reinforcing desired behaviors and discouraging undesired ones.

Classical Conditioning

A learning process identified by Ivan Pavlov that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

Sleep Cycle

The progression through various stages of sleep, including REM (rapid eye movement) and non-REM phases, which repeats several times throughout a typical night's sleep.

REM

Rapid Eye Movement, a sleep phase characterized by eye movement, increased brain activity, and vivid dreaming.