Which Sentence Includes Only Positive Language

question 21

Multiple Choice

Which sentence includes only positive language?

• A)The customer service department is closed after 6:00 p.m.
• B)You cannot use a pen with green ink to complete the form.
• C)Your tax refund should arrive after April 20.
• D)The customer failed to provide her zip code.
• E)We must deny your request to change your password over the phone.

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Definitions:

Retailer

A business or person that sells goods to the consumer, as opposed to a wholesaler or supplier, who normally sell their goods to another business.

Retail Atmospherics

The use of physical elements in a retail space to influence consumers' mood, behavior, and perceptions to enhance shopping experience.

Sensory-based Stimuli

Stimuli that are specifically designed to engage one or more of the senses (vision, hearing, taste, smell, and touch), often used in marketing and user experience design to influence behavior and perception.

Shopping Enjoyment

The pleasure or satisfaction derived from the experience of shopping, which can influence consumers' purchasing behaviors and preferences.