Research Shows That Many Customers Expect a Response to a Routine

question 106

True/False

Research shows that many customers expect a response to a routine request within 24 hours.

---

Definitions:

Saturation Effect

A phenomenon whereby a system's performance levels off or declines after reaching a certain point, despite continued increases in input or effort.

Birds-of-a-Feather Effect

The phenomenon that people tend to form relationships and bond with others who have similar characteristics, such as interests and values.

Foot-in-the-Door Effect

A psychological phenomenon where agreeing to a small request increases the likelihood of agreeing to a larger request later.

Proximity

In psychology, the closeness or physical distance between people that significantly affects attraction and relationship formation; in visual perception, a principle that elements close to one another are perceived as a coherent group.