What Type of Message Would You Write to Say That

question 20

Multiple Choice

What type of message would you write to say that a customer's request for a refund has been approved?

• A)negative
• B)sales
• C)positive
• D)persuasive
• E)goodwill

---

Definitions:

Virtual Team

A group of people that works together across geographical, temporal, and organizational boundaries, often communicating via digital tools.

Information Technologies

The study and use of systems for storing, retrieving, and sending information, including computers and telecommunications.

Collaborate

To work jointly with others or together especially in an intellectual endeavor.

Self-managed Teams

Groups of employees who operate without traditional managerial supervision, taking collective responsibility for task planning, decision making, and problem-solving.