Which of the Following Is an Appropriate Response to a Request

question 103

Multiple Choice

Which of the following is an appropriate response to a request for information?

• A) Because your satisfaction is important to us, we will send you the information you expect.
• B) Our service technician carefully examined the list of questions you submitted.
• C) Reading the owner's manual or checking our easy-to-use website will provide the answers you seek.
• D) We are pleased to provide the information you requested.
• E) We have decided to provide the information you seek, due to your long association with our organization.

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Definitions:

Decision Trees

A graphical representation used for making decisions, showing different courses of action and the potential outcomes or risks associated with each.

Decision Tables

A tool used in both computer programming and business decision-making to represent and analyze complex decision rules and logic by organizing actions and conditions in a tabular form.

Expected Monetary Value

A decision-making tool used in risk management to calculate the average outcome when the future holds scenarios with different probabilities.

Decision-making Process

The cognitive process leading to the selection of a course of action among several alternatives based on criteria or judgment.