The Opening Sentence "Although Your Store Policy Is to Offer

question 57

Multiple Choice

The opening sentence "Although your store policy is to offer a refund within seven days,I am seeking a refund for an item I purchased nine days ago" is ineffective for a persuasive claim because it

• A)depends on the credibility of the reader.
• B)relies on the rhetorical attention-getting approach.
• C)uses an indirect organizational plan.
• D)offers a ready excuse for denying the claim.

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Definitions:

Fax Machine

An electronic device used to send and receive documents over a telephone line by converting them into electronic signals.

Protected Health Information

Any information in a medical record or related to health status, provision of health care, or payment for health care that can be linked to an individual.

Overnight Mail Service

A delivery service that guarantees the shipment of packages or letters to their destination by the next day.

Administrative Supplies

Items and materials used in the day-to-day administration and functioning of an office or organization.