When a Customer's Expectations Are Not Met,you Will Be More

question 12

Multiple Choice

When a customer's expectations are not met,you will be more successful rebuilding the relationship if you

• A)delay responding and hope the customer forgets about the complaint.
• B)send a letter.
• C)call the customer or schedule a face-to-face meeting.
• D)request that a supervisor contact the customer.

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Definitions:

Zinnias

Brightly colored flowers, belonging to the sunflower tribe within the daisy family, known for their long-lasting blooms and variety in size and color.

Utility Function

An economic model that maps an individual's preference rankings for various bundles of goods onto a set of numerical values.

Price

The financial value anticipated, necessitated, or offered in return for a service or good.

Income

Money received on a regular basis from work, property, business, investment, or welfare.