When You Use the Direct Plan for a Bad-News Message

question 43

Multiple Choice

When you use the direct plan for a bad-news message, you should

• A) save any mention of the justification for the closing paragraph.
• B) include a sincere apology in the first paragraph.
• C) emphasize the reasons before presenting the negative news.
• D) state the information in language as positively as possible.
• E) avoid a friendly closing so you won't seem insincere.

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Definitions:

Self-Determining

The ability or process of making one's own choices and controlling one's own life without being influenced or pressured by others.

Active

Engaging in movement or action; not remaining static or idle.

Organismic Model

Model that views human development as internally initiated by an active organism and as occurring in a sequence of qualitatively different stages.

Naturalistic

Related to observing and studying phenomena in their natural environment without artificial interference.