If You Want to Offer a Compromise Rather Than Rejecting

question 23

Multiple Choice

If you want to offer a compromise rather than rejecting a customer's claim outright,you should

• A)place the compromise just before the closing or make it a part of the closing.
• B)position the counteroffer in the first paragraph.
• C)buffer the compromise within the middle paragraph.
• D)mention the compromise before giving the bad news.
• E)use a complex or compound sentence.

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Definitions:

Training Technique

A method or approach used to enhance skills, knowledge, or performance in a specific area or activity.

Paired T-test

An analytical procedure for evaluating if two associated groups have significantly different means.

Middle Distance Runners

Athletes who specialize in running races that are longer than sprints and shorter than long-distance races, typically ranging from 800 meters to 3000 meters.

Confidence Interval

A range of values, derived from sample statistics, that is likely to contain the value of an unknown population parameter at a given confidence level.