Managers Are Expected to Use _____ to Create an Appropriate

question 8

Multiple Choice

Managers are expected to use _____ to create an appropriate quality of work life for their employees.

• A) communication skills
• B) their knowledge of interpersonal dynamics
• C) their knowledge of group dynamics
• D) all of the above

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Definitions:

Verbal Cues

Elements of speech, such as tone, speed, volume, and word choice, which provide additional context or meaning to the spoken message.

Metalanguage Cues

Signals or cues within communication that help to interpret or give context to the primary message, including tone, body language, and choice of words.

Nondefensively

Refers to responding to feedback, criticism, or disagreements without being defensive, openly considering others' viewpoints.

Assertive

Characterized by confidence and self-assurance in asserting opinions, needs, or rights, often in a respectful and non-confrontational manner.