Which of the Following Is the Defining Feature of Total

question 52

Multiple Choice

Which of the following is the defining feature of total quality management (TQM) ?

• A) It gets every employee involved in the process of searching for continuous improvements in their operations.
• B) It is a form of participation that accents individual initiative instead of group problem solving and teamwork.
• C) It ensures that work groups are given a large degree of decision-making autonomy and are expected to control their own behavior and results.
• D) All of the above.

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Definitions:

Landrum-Griffin Act

A 1959 United States law aiming to regulate labor unions' internal affairs and their officials' relationships with employers.

Department Of Labor

A cabinet-level department of the U.S. government responsible for occupational safety, wage standards, unemployment insurance benefits, re-employment services, and some economic statistics.

Voluntary Mediation

A process where conflicting parties choose to engage a neutral third party to help them reach a mutually satisfactory agreement without litigation.

Labor And Management

The collective groups of employees (labor) and employers (management) in a workplace or industry, often with contrasting interests and objectives.