One of the Weakest Links Identified by the Tourism Industry

question 43

Essay

One of the weakest links identified by the tourism industry is that of service response.This is described in the text as a human resource challenge.Of the ten issues listed below, choose the five you believe to be most critical to good service techniques.Explain why each problem arises and briefly discuss how you, as a manager, would try to alleviate them.

---

Definitions:

Payback Period

The time required for the return on an investment to repay the sum of the original investment.

Cash Inflows

The total amount of money being transferred into a business, usually from its operations, investments, or financing.

Capital Outlay

Expenditures for acquiring or upgrading physical assets such as equipment or property.

Average Rate of Return

A measure of the profitability of an investment, calculated by dividing the average annual profit by the initial investment cost.