The Process of Helping a Customer with a Guaranteed Reservation

question 25

Multiple Choice

The process of helping a customer with a guaranteed reservation to find another hotel for the night because your hotel was overbooked is called _______________.

• A) customer service
• B) walking
• C) relocating
• D) reservation searching

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Definitions:

Mean

The mathematical mean of a collection of numbers, obtained by summing them up and then dividing by the total count of the numbers.

Mean Salary

The average amount of income earned by employees in a particular job, sector, or region, calculated by summing all salaries and dividing by the number of employees.

Skewed

A term describing asymmetry in the probability distribution of a real-valued random variable, indicating a deviation from the normal distribution.

Median

The middle value in a data set, which effectively divides the dataset into two halves, with one half having values above the median and the other half below.