Hotels Will Take a Greater Number of Room Reservations Than

question 17

Multiple Choice

Hotels will take a greater number of room reservations than they have rooms available (i.e., overbook) because __________________.

• A) the statistics look good when an occupancy rate is sent to headquarters
• B) they know a percentage of confirmed reservations will not be picked up
• C) it is easy to find additional rooms for additional customers
• D) of seasonality

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Definitions:

Physiological Change

Alterations in the normal functions of the body, which can be due to various factors including stress, disease, and environmental changes.

Emotional Episode

A sequence of emotional reactions occurring in response to a specific event or situation.

Vary

To change or alter in form, appearance, or nature, often in a slight way, leading to variations within a group or patterns.

Intensity

The quality or state of being intense; often refers to the degree or amount of strength, force, energy, or feeling.