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Explain the relationship of the strategic management process to organizational ethics.
Return on Marketing Investment
The profitability and efficiency of marketing efforts, measured by the revenue generated from marketing activities divided by the cost of those activities.
Mission Statement
A concise declaration of an organization's core purpose and focus that informs its strategies and decision-making.
Business Directive
A formal instruction or policy issued by a company's upper management outlining goals, strategies, or actions to be taken by the organization.
Customer Value
The perceived benefits, both monetary and nonmonetary, that a customer receives from a product compared with the cost of obtaining it.
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