The Nurse Made a Follow-Up Appointment for a Client at the Clinic

question 31

Multiple Choice

The nurse made a follow-up appointment for a client at the clinic, but the client did not come. Two days later the client presented at the clinic explaining that a temporary job had come up and he could not come back until he had finished and been paid for that job. Which of the following actions should be taken by the nurse next?

• A) Explain that patients are seen by appointment only, and set up another appointment for the client
• B) Reinforce the need to plan ahead before arranging another appointment
• C) Stress that health is the number one priority, and try to fit the client in sometime the same day
• D) Understand that some clients are present oriented, and fit the client in so care can be given

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Definitions:

Assignment

The transfer of rights, property, or obligations from one party to another, a common practice in contracts and financial transactions.

Delegation

The process of assigning responsibility and authority to another person to carry out specific activities.

Substantial Performance

A legal concept indicating that a party has completed enough of its contractual obligations to warrant payment or another form of compensation, even if minor details remain unfulfilled.

Agency

A relationship between two parties, where one party (the agent) is authorized to act on behalf of another (the principal) in business transactions.