Creating Customer Value Is the Source of the Firm's Potential

question 125

True/False

Creating customer value is the source of the firm's potential to earn above-average returns.

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Definitions:

HR Competency

Refers to the crucial skills, behaviors, and abilities that HR professionals must possess to effectively contribute to the organization's success.

Human Capital

The capabilities, insights, and background held by either an individual or a collective, regarded in relation to their economic or strategic value to a company or a state.

Business Strategy

A plan of action designed to achieve a long-term or overall aim and to secure a competitive position in the market.

Team Learning

The interaction of individual ideas and efforts toward a team objective that results in outcomes that exceed the capabilities of any individual on the team.