The Patient Shouts at the Nurse,"No One Answered My Call

question 22

Multiple Choice

The patient shouts at the nurse,"No one answered my call bell all night!" Which response should the nurse use with this patient to restore therapeutic communication?

• A) "Shouting is going to disturb other patients."
• B) "I see how that would make you very angry."
• C) "Are you sure the nurses were avoiding you?"
• D) "The unit has many very sick patients right now."

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Definitions:

Allowance for Doubtful Accounts

An accounting provision made by a company to account for accounts receivable that might not be collected.

Bad Debts Expense

Financial accounting charge for accounts receivable that a company does not expect to collect.

Allowance Method

The Allowance Method is an accounting technique that estimates and accounts for potential uncollected receivables or bad debt expenses.

Accounts Receivable

Amounts due from customers to a business for goods delivered or services completed but not yet compensated.