Which of the Following Statements Are Examples of Features That

question 15

Multiple Choice

Which of the following statements are examples of features that support a culture of safety? (Select all that apply.)

• A) Acknowledging that hospitals are risk-free environments
• B) Encouraging a high degree of teamwork and collaboration
• C) Commitment of resources by the organization to address safety concerns
• D) An environment where employees can report errors without punishment
• E) A system that does not use incident reports

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Definitions:

Customer Relationship Process

The sequence of actions taken by a company to develop and maintain positive relationships with its customers.

Gaining Commitment

Gaining commitment refers to the process of securing an agreement or decision from a customer or client to move forward with a purchase or action.

Excellent Service

The provision of outstanding and superior service that exceeds customer expectations.

Mental Toughness

The ability to remain resilient and consistently perform towards one’s personal goals despite challenges, pressure, or failure.