Donna Used the "Silent Treatment" to Influence Her Husband to Get

question 4

Multiple Choice

Donna used the "silent treatment" to influence her husband to get her a diamond necklace.This situation is an example of which of the following family influence strategies?

• A) Emotional influence
• B) Legitimate influence
• C) Bargaining
• D) Impression management
• E) Reward/ referent influence

---

Definitions:

Turnover

The rate at which inventory is sold and replaced over a period or the rate at which employees leave and are replaced in a business.

Net Operating Income

Represents the profit a company makes from its operational activities after subtracting operating expenses from its operating revenues.

Profit Centres

Divisions or segments of a business with direct responsibility for generating profits.

External Sales

Sales made to customers outside of the company, as opposed to internal transactions within the company.