When a Manager Is Making Changes in Policies,resolving Conflicts,or Deciding

question 73

True/False

When a manager is making changes in policies,resolving conflicts,or deciding how best to utilize his resources,he is performing a decision-making role.

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Definitions:

Empowerment Gap

The disparity between individuals or groups regarding access to resources and opportunities that enable them to make decisions affecting their lives.

Empathy

The ability to understand and share the feelings of another, crucial for establishing meaningful connections and relationships.

Service Quality

Evaluating the degree to which a provided service meets the expectations of a customer.

Service Quality

The degree to which a service meets customers' expectations, often a crucial factor in customer satisfaction and loyalty.