Charles Is a Customer Service Representative for a Home Improvement

question 34

Multiple Choice

Charles is a customer service representative for a home improvement store. He has creative ideas about how to increase customer satisfaction. Charles's talents will be most likely to be used in a firm that:

• A) uses the induced strategic behavior form of internal corporate venturing.
• B) uses the autonomous strategic behavior form of internal corporate venturing.
• C) makes significant investment in research and development.
• D) focuses on an acquisition strategy for gaining innovative ideas.

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Definitions:

Second Law

Also known as the second law of thermodynamics, it states that the total entropy of an isolated system can never decrease over time, and is central to the direction of heat transfer and the efficiency of heat engines.

Entropy

A measure of the disorder or randomness in a system, often associated with the second law of thermodynamics.

Disorder

A disruption to regular bodily structure and function, leading to disease or ailment.

Heat

A form of energy transfer between two substances or systems due to a temperature difference.