A Cross-Functional Work Team Is Having Difficulties in Operating Smoothly

question 41

Multiple Choice

A cross-functional work team is having difficulties in operating smoothly and friction has developed among some of the members. Many of the strongest complaints are from the representatives of management who complain that the research scientists are disorganized, haphazard, and undisciplined. Managers complain the scientists do not adhere to any fixed rules or procedures. On the other hand, the research scientists complain that the managerial representatives are excessively rule-oriented bureaucrats, and have no flexibility or spontaneity. The main problem with this team seems to be centered around differences in:

• A) interpersonal orientation.
• B) time orientation.
• C) goal orientation.
• D) formality of structure.

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Definitions:

Organizational Criteria

Standards or principles used to evaluate and make decisions within a business or institution.

Financial Incentives

Monetary rewards offered to influence the behavior, performance, or decision-making of individuals or organizations.

Salespeople

Individuals responsible for selling products or services to customers, often working on commissions.

Straight Piecework

A compensation system where workers are paid a fixed rate for each unit produced or action performed, regardless of time.