The Time at Which the Training Programs Are to Be

question 2

Multiple Choice

The time at which the training programs are to be scheduled are dealt under the _____ training objective.

• A) departmental
• B) organizational
• C) instructional
• D) productivity growth
• E) individual performance

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Definitions:

Telephone Message

A verbal or written note taken during or after a phone call to communicate important information from the call to someone who was unavailable or to remember the conversation later.

Active Listening

Participation in the conversation with another by paraphrasing words and phrases or giving approving or disapproving nods.

Patient Portal

A secure online website that gives patients 24-hour access to personal health information and medical records from anywhere with an internet connection.

Phone Tone

The audible sound made by a telephone to indicate an incoming call or a message waiting.