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Outline the ground rules for constructive confrontation for resolving conflict.
Additional Sales
Sales that occur in addition to the primary product or service being offered, often as a result of upselling or cross-selling strategies.
Follow-Up Step
An action taken after an initial meeting, call, or interaction to maintain contact and advance towards achieving the desired outcome.
Customer Satisfaction
Feelings toward the purchase.
Buying Decision
The process of deciding whether to purchase a product or service, influenced by various factors.
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