Harry Is a Senior Manager at Pine and Acorn Consultancy

question 19

Multiple Choice

Harry is a senior manager at Pine and Acorn Consultancy.He has been given the responsibility of introducing and implementing a new performance analysis system for Pine and Acorn's consultants.According to John Kotter's eight-step method for leading change,which of the following would be the first step taken by Harry to implement the change successfully?

• A) Develop a vision and strategy
• B) Establish a sense of urgency
• C) Communicate the change vision
• D) Anchor new approaches in the culture
• E) Create a guiding coalition