Pine and Acorn,a Financial Consultancy,had Introduced a New Performance Analysis

question 30

Multiple Choice

Pine and Acorn,a financial consultancy,had introduced a new performance analysis system for its consultants.This system required that consultants update details about their work on the system,failing which their incentives would be withheld.Initially,the consultants were enthusiastic about updating the system; currently however,it is being noticed that many of them are not performing this task regularly.This represents a failure in the _____ step of Lewin's three-step model for change.

• A) bolstering
• B) facilitating
• C) molding
• D) co-optation
• E) refreezing

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Definitions:

Identity

The way in which individuals perceive themselves, including beliefs, characteristics, and expressions, which contribute to their unique sense of self.

Critical Period

A specific time during development when the presence or absence of certain experiences has a profound impact on the formation of abilities or characteristics.

Accommodation

The process of adjusting one's cognitive structures to integrate new information.

Assimilation

The cognitive process by which a person integrates new ideas, experiences, or information into existing cognitive structures.