360-Degree Feedback Requires the Manager to Compare the Performances of Employees

question 8

True/False

360-degree feedback requires the manager to compare the performances of employees and place a certain percentage of employees at various performance levels.

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Definitions:

Service Quality

The degree to which a service meets the expectations of the customer, influencing customer satisfaction and loyalty.

Customer Contact Audit

A systematic review of all the points at which a business interacts with its customers, aiming to improve service quality and customer satisfaction.

Flowchart

A diagram that displays a process or system using symbols and arrows to represent steps and the flow direction, respectively.

Relationship Customers

Customers with whom a business has established an ongoing relationship, characterized by repeated interactions and loyalty.