The Zero-Defects Approach for Improving Quality Aims at Cutting Defects

question 41

True/False

The zero-defects approach for improving quality aims at cutting defects or defective service to zero.

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Definitions:

A Stressor

Any physical, social, or psychological event or condition that causes the body to need to adjust or respond.

The Stress Response

The body's reaction to any change that requires an adjustment or response, which can be physical, mental, or emotional.

Extreme Environment

Conditions that are significantly different from the normal operational environment, which may challenge survival or function.

Lack of Control

A situation where an individual feels they do not have the power or ability to influence the outcomes or events in their life.