Which of the Following Statements Is True About a Zero-Defects

question 57

Multiple Choice

Which of the following statements is true about a zero-defects program?

• A) It refers to a onetime concerted effort to make major improvements in processes used to produce products or services.
• B) It emphasizes on strict conformance to requirements and zero defects.
• C) It particularly focuses on redesigning of an organization's processes to better serve its customers.
• D) It exclusively emphasizes on cutting defects and defective services to zero.
• E) It attempts to create a positive attitude toward the prevention of low quality.

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Definitions:

Endowment Effect

The phenomenon where individuals value an owned item more than a similar item they do not own.

Gains

An increase in wealth, utility, or value resulting from an economic transaction or activity.

Losses

The shortfall that occurs when total costs exceed total revenues in a business operation, resulting in negative profit.

Availability Heuristic

A cognitive shortcut based on the first examples that spring to mind when considering a particular subject, idea, strategy, or choice.