Which of the Following Is a Persuasion Objective of the Sales

question 25

Multiple Choice

Which of the following is a persuasion objective of the sales force?

• A) Installation of the product or service that exceeds customer expectations
• B) Conversion of first-time customers into repeat purchasers
• C) Reassurance of product or service superiority through demonstrable actions
• D) Immediate follow-up visits to address unresolved concerns

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Definitions:

Organizational Citizenship Behavior

Voluntary actions and behaviors displayed by employees that are not part of their formal job requirements but contribute positively to the organization's atmosphere and function.

Discretionary

involves having the power or right to make decisions or act based on one's own judgment and choices.

Voluntary Behavior

Actions undertaken by an individual out of free will, without external compulsion or coercion.

Stressors

Elements or conditions in one's environment that cause stress, affecting an individual's physical and psychological well-being.