Identify the Important Task of a Salesperson in Providing an After-Sale

question 15

Multiple Choice

Identify the important task of a salesperson in providing an after-sale service.

• A) Immediate follow-up calls and visits to address unresolved or new concerns
• B) Clearly differentiate features of the firm's products or services from those of competitors
• C) Sell additional items to repeat customers
• D) Convert undecided customers into first-time buyers

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Definitions:

Perceptions

The process of organizing, interpreting, and making sense of sensory information.

Work Arrangement

The specific setup or organization of work roles and schedules, including aspects like telecommuting and flexible hours.

Flexibility

The capacity to adapt, change, and be versatile in thoughts, actions, or decisions in response to varying situations or demands.

Motivational Practices

Strategies or approaches used to inspire and encourage individuals or teams to achieve their goals.