The Employees of the Omnibus Library Maintain a Great Relationship

question 54

Multiple Choice

The employees of the Omnibus Library maintain a great relationship with their customers.They recommend new books and magazines to each customer based on their tastes,and preferences and also on the books previously borrowed by them.They even keep track of customer's birthdays and anniversaries and never fail to wish them on their special days.This shows that employees at the Omnibus Library are displaying _____.

• A) assurance
• B) tangibility
• C) uniformity
• D) empathy

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Definitions:

Learning Goal Orientation

A personal disposition towards developing competence by acquiring new skills and mastering new situations.

National Sales Contest

A competitive event designed to motivate and reward sales staff across different regions or branches of a company by measuring their performance against set objectives.

Develop New Skills

The process of acquiring new abilities, competencies, or expertise through learning or training in order to enhance personal or professional development.

Second-Level Outcome

Results or effects that follow the immediate consequences of an action, often reflecting a deeper impact or longer-term results.