The Continual Process by Which Managers Actively Encourage,stimulate and Support

question 61

Multiple Choice

The continual process by which managers actively encourage,stimulate and support employee commitment to the company,the company's goods and services and the company's customers is known as:

• A) customer satisfaction measurement.
• B) assurance.
• C) internal marketing.
• D) responsiveness.

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Definitions:

Social Role

The part or behavior expected from an individual in a given context by society, based on their position or status.

Pattern of Behavior

A recurrent way of acting or behaving that is characteristic of an individual across different situations.

Group's Expectations

The anticipated standards and behaviors that a group aspires to or believes in.

Script

A sequence of actions, cues, or behaviors expected to be followed in a particular context, often used in relation to social interactions.