The Service Challenge Is the Quest To

question 4

Multiple Choice

The service challenge is the quest to:

• A) provide service to limited groups of employees.
• B) constantly develop new services that will better meet customer needs.
• C) retain the same quality and variety of existing customers.
• D) provide customized services exclusively to individual customers .

---

Definitions:

Charisma

A personal quality that gives an individual influence or authority over large numbers of people.

Gender

A social and cultural construct relating to the roles, behaviors, activities, and attributes that a society considers appropriate for men and women.

Authentic Leadership

A leadership style that emphasizes being genuine and true to one's values and beliefs.

Alienated Followers

Individuals within a group or organization who feel disconnected from the tasks at hand and the leadership, often leading to reduced engagement and productivity.