Which of the Following Performance Attributes Has Research Recently Shown

question 43

Multiple Choice

Which of the following performance attributes has research recently shown influences customer satisfaction of business buyers?

• A)Responsiveness of the supplier in meeting the firm's needs.
• B)Product quality.
• C)Delivery reliability.
• D)All of the above.
• E)Only (a)and (b).

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Definitions:

Same Phase

A term referring to substances that are in the same state of matter (solid, liquid, gas) under the same conditions.

Reactants

Initial compounds in a chemical reaction that are depleted as they contribute to the formation of the products.

Exothermic Reactions

Chemical reactions that release energy by light or heat.

Catalyzed

The process of accelerating a chemical reaction by the presence of a catalyst, without the catalyst being consumed in the reaction.