Examlex
Please identify the three main components of a strong customer-relating capability and how each component helps develop a strong customer-relating capability. How does customer-relating capability lead to a relationship advantage?
Verbal Message
Information conveyed through spoken words, as opposed to written or nonverbal means, in face-to-face or digital communication.
Nonverbal Messages
Communication conveyed through body language, facial expressions, and other physical gestures instead of verbal language.
Listening Ability
The skill of effectively receiving, interpreting, and responding to verbal communication.
Unspoken
Communication or agreements not expressed in words but understood tacitly.
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