In Stage Three of the Quality Movement Attention Shifts

question 60

Multiple Choice

In stage three of the quality movement attention shifts:

• A)from zero defects in products to zero defections in customers.
• B)to customer loyalty.
• C)to the conformance to standards or success in meeting specifications.
• D)(a)and (b)only.
• E)(a)and (c)only.

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Definitions:

Organizational Change

The processes, strategies, and outcomes involved in altering the structure, practices, or culture of an organization.

External Environment

The aggregate of all conditions, entities, events, and factors surrounding and influencing an organization, outside its immediate boundaries.

Design Competitions

Contests or challenges where individuals or teams compete to create the most effective or innovative design solutions within set parameters.

Potential Innovators

are individuals or entities that have the capacity to generate new ideas, products, or methods, often leading to significant advancements in their field.