In Evaluating the Quality of a Service,which of the Following

question 37

Multiple Choice

In evaluating the quality of a service,which of the following dimensions is most important to customers?

• A)Empathy
• B)responsiveness
• C)Assurance
• D)Reliability
• E)all of the above

---

Definitions:

Research Method

Systematic procedures, techniques, or modes of inquiry employed in the study or investigation of phenomena.

Studies

Systematic investigations intended to establish facts, principles, and generalized knowledge.

Descriptive Research

A research method aimed at describing characteristics of the population or phenomenon being studied without influencing the outcomes.

Qualitative Research

A research method focusing on understanding concepts, thoughts, or experiences through detailed descriptions and analysis of non-numerical data.