The Balanced Scorecard Measures the Performance of a Business Unit

question 22

Multiple Choice

The balanced scorecard measures the performance of a business unit from:

• A)a customer perspective.
• B)a financial perspective.
• C)a learning and growth perspective.
• D)all of the above.
• E)(a)and (b)only.

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Definitions:

Audience Inhibition

Failure to help in front of others for fear of feeling like a fool if one’s offer of help is rejected

Egoistic Motives

Actions driven by self-interest, focusing on benefits or outcomes that primarily serve the individual's own needs or desires.

Diffusion of Responsibility

A phenomenon in which individuals in a group are less likely to take responsibility for action or inaction when others are present.

Belief in a Just World

The psychological concept suggesting that individuals have a deep-seated need to believe that the world is fundamentally fair, leading to rationalizations of suffering and injustice.