Service and Support Are Even More Important in E-Commerce Than

question 67

Multiple Choice

Service and support are even more important in e-commerce than in traditional commerce because e-commerce companies _____.

• A)do not have a physical location to help maintain current customers
• B)focus only on attracting new customers
• C)discontinue business with unhappy customers
• D)rarely cut out the middleman in the link between suppliers and consumers

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Definitions:

One-Sample Tests

Statistical tests used to compare the mean of a sample to a known value or standard, in order to assess if the sample comes from a population with that specific mean.

Alternative Hypotheses

In statistical testing, a hypothesis that suggests a difference or effect contrary to the null hypothesis, essentially proposing that an observed effect is real.

Null

In statistics, this refers to the null hypothesis, which is a default hypothesis that there is no significant difference or effect.

Average Profit

The mean financial gain computed by dividing the total profit by the number of units sold or transactions, providing insight into overall profitability.