In a Customer Relationship Management (CRM)system,what Do E-Commerce Sites Use

question 74

Multiple Choice

In a customer relationship management (CRM) system,what do e-commerce sites use to send notifications on new products and services?

• A)Web portals
• B)E-mails
• C)Intranets
• D)Data-mining tools

---

Definitions:

Uncertain environments

describe situations or contexts in which there is a lack of clear information or predictability, making it difficult to make decisions or plan effectively.

Behavioral responses

The observable reactions or actions of an individual or group in response to external stimuli.

Existing patterns

Pre-established modes or paths of action that are typically followed within an organization or society.

Bounded rationality

A concept that human decision-making is limited by available information, cognitive limitations, and time constraints, leading to satisficing rather than optimal decisions.