In Customer Relationship Management (CRM),identify an Approach Used to Automate

question 101

Multiple Choice

In customer relationship management (CRM) ,identify an approach used to automate e-mail,call logs,and campaign management.

• A)Collaborative CRM
• B)Web-based CRM
• C)Reverse CRM
• D)On-premises CRM

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Definitions:

Market Share

The proportion of an industry's sales that a specific company secures.

High-Growth Market

Markets characterized by rapid expansion and increased demand, offering significant opportunities for businesses.

Strategy Requires Leaders

The necessity for individuals who can devise, communicate, and implement plans to achieve organizational goals.

Essential Features

Fundamental characteristics or qualities that are necessary for something to function or be recognized as it is.