In a Customer Relationship Management (CRM)system,identify a Focus of Marketing

question 71

Multiple Choice

In a customer relationship management (CRM) system,identify a focus of marketing strategies.

• A)Long-term relationships with customers
• B)Transactions with customers
• C)Organizing contacts with business partners
• D)Procurement and order processing

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Definitions:

Kelley's Covariation Model

A theory that explains how individuals attribute cause to behavior based on the consistency, distinctiveness, and consensus of the observed action.

High Distinctiveness

Describes situations or attributes that stand out significantly from others, making them more noticeable or memorable.

Bradley Cooper Movie

Refers to any film featuring Bradley Cooper, an American actor known for his roles in various genres of movies.

Mirror Neurons

Neurons that fire both when an individual acts and when the individual observes the same action performed by another, believed to play a role in understanding others' actions, intentions, and emotions.