_________ Consists of the Processes a Company Uses to Track

question 62

Multiple Choice

_________ consists of the processes a company uses to track and organize its contacts with consumers.

• A)Customer relationship management (CRM)
• B)Production management (PM)
• C)Supply chain management (SCM)
• D)Inventory management (IM)

---

Definitions:

Insurance Payment

A payment made to an insurance company which provides compensation for loss, damage, illness, or death in return for payment of a specified premium.

Circular-Flow Model

A diagram that visualizes the economy as consisting of households and firms interacting in the goods and services markets, and labor markets, showing how money flows through the economy.

Resource Market

A market in which households sell and firms buy resources or the services of resources.

Product Market

A market in which products are sold by firms and bought by households.