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The customer relationship management (CRM) feature known as _________ is used to manage call centers and help desks and can sometimes answer customers' queries automatically.
Cause-and-effect Relationship
A connection between two events where one is the result of the other or occurring as a direct consequence.
Operational Definition
A clear, precise description of a variable in terms of the procedures used to measure or manipulate it.
Theory
A systematic set of ideas intended to explain phenomena, based on general principles independent of the thing to be explained.
Observed Phenomena
Events or occurrences that have been noticed and recorded, especially ones that are unusual or of scientific interest.
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