Technical Skills Involve the Ability to Use Methods and Techniques

question 28

True/False

Technical skills involve the ability to use methods and techniques to perform a task.

Acknowledge the importance of not taking customer feedback personally to protect self-esteem.

Understand the economic shift towards a service economy in the United States.

Recognize the importance of ethical customer service practices.

Emphasize the human aspect of customer service, including empathy and ethical treatment.

---

Definitions:

Government Payment

Financial transfers from the government to individuals, businesses, or other entities, often in the form of subsidies, benefits, or grants.

Minimum Wage

The lowest legally allowed wage per hour that employers can pay their workers.

Medicare

A federal health insurance program in the United States for people who are 65 or older, some younger people with disabilities, and people with End-Stage Renal Disease.

Health Care

A wide range of services provided to individuals or communities to maintain or improve their health, encompassing prevention, diagnosis, treatment, and palliative care.