"Focusing on Delivering Customer Value" and "Continually Improving the System

question 23

True/False

"Focusing on delivering customer value" and "continually improving the system and its processes" are the two primary principles of total quality management (TQM).

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Definitions:

Newborn Checkup

A comprehensive health assessment for a newborn baby, typically including screening tests, physical examinations, and immunizations.

Looks Yellow

This term may refer to a visible observation indicative of a condition, but without a specific context, it's too general for a precise definition.

Erikson

A reference to Erik Erikson, a psychologist known for his theory on human psychological development, emphasizing the impact of social experience across the lifespan.

Middle-aged Adult

A period in an individual's life, generally considered to span from age 40 to 60, characterized by continued personal and professional growth and preparation for approaching retirement.