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"Focusing on Delivering Customer Value" and "Continually Improving the System

question 23

True/False

"Focusing on delivering customer value" and "continually improving the system and its processes" are the two primary principles of total quality management (TQM).


Definitions:

Medical Records

Documents that contain a detailed account of a patient's medical history, treatments received, diagnostic tests performed, and their outcomes.

Decisional Conflict

A state of uncertainty about the course of action to take, often seen in healthcare when patients must make difficult choices.

End-Of-Life Treatment

Medical care and interventions specifically aimed at providing comfort and meeting the health needs of individuals who are nearing the end of their life.

Heart Failure

A chronic condition where the heart is unable to pump blood effectively to meet the body's needs.

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